Customer Service Specialist - Akron, OH
About Us:
We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments.
We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand.
We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet.
Our people take ownership to deliver on this promise every day.
We are a global Company with a local reach, operating in more than 50 Countries worldwide with 6.700 employees of 40 different nationalities, 14 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 860.5 billion yen in revenues (approx. 6 billion euro), over 28,000 people around the globe and with operations in more than 120 countries.
If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.
Do you thrive on solving problems, keeping customers happy, and making sure nothing falls through the cracks?
At Yokohama TWS, we’re looking for a National Accounts Service Coordinator to join our team! If you're the type of person who loves tracking details, coordinating moving pieces, and helping customers get results, this could be the perfect opportunity for you.
What You'll Be Doing
As a National Accounts Service Coordinator, you'll serve as a trusted partner to our customers and a key connection between Sales, Planning, and Operations. You'll manage customer orders, navigate customer portals and internal systems, monitor inventory trends, and help ensure a consistent flow of products to support both our customers. This role requires someone who can anticipate customer needs, identify potential challenges before they arise, and work collaboratively across teams to deliver solutions. Every day brings a new opportunity to solve problems, build relationships, and help keep our customers moving.
What Makes You a Great Fit?
✔ 1–3 years of customer service experience
✔ Strong communication skills—both written and verbal
✔ Organized, detail-oriented, and able to multitask
✔ Comfortable working with Microsoft Office applications
✔ Quick learner who enjoys working with new systems and technology
✔ Takes ownership and follows through
✔ Team player with a proactive, can-do attitude
Bonus Points If You Have experience in customer service, order management, operations, logistics, or service coordination!
Why Join Yokohama TWS?
At Yokohama TWS, we know that great people are the driving force behind our success. That's why we're committed to creating an environment where employees feel supported, valued, and empowered to grow. In addition to a competitive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, company-paid life insurance, paid vacation, and holidays, we also invest in our people through professional development opportunities, employee assistance resources, referral incentives, and meaningful volunteer programs. Most importantly, you'll join a collaborative team that values expertise, ownership, continuous improvement, and the contributions each individual brings to the table.