Customer Services Specialist (w/m/d) for Lodz, Poland
About Us:
We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments.
We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand.
We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet.
Our people take ownership to deliver on this promise every day.
We are a global Company with a local reach, operating in more than 50 Countries worldwide with 6.700 employees of 40 different nationalities, 14 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 860.5 billion yen in revenues (approx. 6 billion euro), over 28,000 people around the globe and with operations in more than 120 countries.
If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.
Customer Service Specialist (w/m/d) – Eastern Europe Hub
Location: Poland, Lodz
Join our Eastern Europe Customer Service Team!
Do you enjoy working with customers, solving challenges and collaborating with colleagues across different countries?
We are building our centralized Eastern Europe Customer Service Hub in Poland and are looking for a Customer Service Specialist who enjoys working in an international environment and wants to contribute to delivering excellent customer experiences across the region.
If you are customer-focused, eager to learn and enjoy being part of a supportive and dynamic team, we would love to hear from you.
What you will do
Be the trusted contact for our customers
You will support customers across Eastern Europe by handling incoming calls and emails professionally and efficiently.
Manage customer orders from start to finish
You will enter orders into our ERP system, monitor their progress and ensure smooth delivery coordination.
Build strong customer relationships
You will support customers with inquiries, provide updates and help resolve issues while maintaining a high level of customer satisfaction.
Work across multiple departments
You will collaborate closely with Sales, Logistics, Planning and Customer Service colleagues to ensure the best possible service for our customers.
Become a product and process expert
You will develop knowledge of product availability, lead times and internal processes to provide reliable information and support.
Maintain accurate records and documentation
You will manage orders, returns, credits and customer-related information with attention to detail and accuracy.
Contribute to continuous improvement
You will actively participate in team meetings, customer discussions and improvement initiatives while bringing your own ideas and solutions.
What you bring
Customer-focused mindset
You enjoy helping customers and finding practical solutions to challenges.
Strong communication skills
You communicate clearly and professionally, both verbally and in writing.
Learning agility and curiosity
You are eager to learn new systems, products and processes and continuously expand your knowledge.
Organizational skills and attention to detail
You can manage multiple priorities while maintaining a high level of accuracy.
Team spirit and ownership
You work well independently but also enjoy supporting your colleagues and contributing to team success.
Technical confidence
You are comfortable using Microsoft Office and can quickly learn ERP systems and other business applications.
Language skills
You are fluent in English. Additional Eastern European languages are considered a strong advantage.
What we offer
International working environment
Work with colleagues, customers and stakeholders across multiple Eastern European countries.
Opportunity to grow
Become part of a global organization that offers long-term development and career opportunities.
Supportive team culture
Join an experienced and collaborative team where knowledge sharing and teamwork are highly valued.
Meaningful impact
Play an important role in supporting our customers and helping shape our centralized Customer Service organization.
Professional onboarding
Receive structured onboarding and support from experienced colleagues to help you succeed from day one.
Why join us?
- Work for one of the global leaders in Agriculture, Material Handling and Construction tires
- Be part of an international and growing organization
- Join a supportive team with an open and collaborative culture
- Develop your skills while working with colleagues and customers across Eastern Europe