Field Engineer Sweden
About Us:
We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments.
We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand.
We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet.
Our people take ownership to deliver on this promise every day.
We are a global Company with a local reach, operating in more than 50 Countries worldwide with 6.700 employees of 40 different nationalities, 14 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 860.5 billion yen in revenues (approx. 6 billion euro), over 28,000 people around the globe and with operations in more than 120 countries.
If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.
About the Job:
As a Field Engineering Manager, you will play a vital role in troubleshooting technical issues and quality problems, mainly coming from the after sales market, applying theories to address problems that arise, writing reports to outline these issues. The person in this position will be able to give technical support to the local market on specific problems related to the products and applications, often ensuring the presence on site. Communicating with customers, providing technical explanations for possible root causes of problems.
Key Responsibilities:
- To provide technical assistance to internal and sales staff, customers and end users
- To inspect and adjudicate on warranty claims
- Report back to field engineering departments regarding performance and quality issues
- To provide product training to internal and field-based staff as well as deliver product and technical training to customers
Key Requirements:
- Previous experience in Field Engineering position or in a technical position of minimum 2 years, preferably in similar context
- Communication and customer service skills, since direct interaction with the client is a primary component of the job
- Strong troubleshooting and problem-solving abilities
- Ability to identify problem root causes, finding and proposing solutions to them
- Appropriate to resolve conflict with a positive outcome for the customers and company
- Good knowledge of Microsoft Office
- Fast learning approach, curiosity, team working ability, cost consciousness, initiative, and capacity
What we offer:
- Competitive Salary
- Bonus Scheme
- Group Insurance (optional)
- Employee Assistance Program
- Volunteer Program
- Company Car
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If you're ready to make a meaningful impact and grow alongside a dynamic team, seize this opportunity and join us at Yokohama TWS. Apply now and become part of a Company that values collaboration, expertise, productivity, and ownership.