Customer Service Specialist
About Us:
We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments.
We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand.
We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet.
Our people take ownership to deliver on this promise every day.
We are a global Company with a local reach, operating in more than 50 Countries worldwide with 6.700 employees of 40 different nationalities, 14 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 860.5 billion yen in revenues (approx. 6 billion euro), over 28,000 people around the globe and with operations in more than 120 countries.
If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.
Job Role:
Customer Service Specialist ensures exceptional customer experience by managing orders, resolving issues, and maintaining strong relationships with customers and internal teams. This role acts as the primary point of contact for customers, ensuring timely and accurate order processing, addressing technical concerns, and gathering feedback to drive continuous improvement.
Tasks and responsibilities:
• Order Management:
Receive and process customer orders accurately in the ERP system.
Ensure timely follow-up on order status and delivery schedules.
• Customer Relationship Management:
Serve as the main contact for customer inquiries via email.
Identify customer needs and provide guidance on product delivery status.
Handle and resolve customer complaints promptly and professionally.
• Internal Coordination:
Collaborate with warehouse, planning, production, and quality teams to ensure smooth order fulfilment.
Ensure the availability of information regarding customer inquiries to other teams involved.
• Issue Resolution & Feedback:
Follow up with customers to confirm resolution of technical issues.
Collect and share customer feedback to improve offerings.
Expected qualities of candidate:
• High school diploma (preferably in Commercial field)
• Good knowledge of ERP system (we work with M3)
• Basic knowledge on manufacturing processes is an asset
• Excellent knowledge of English language (written and spoken)
• Good skills on the Office package (especially MS Excel)
• Good communication skills with the ability to interface internally and externally
• Works with a sense of urgency with the Team
Our offer:
- On-site full-time position at our office in Liepaja, Kapsedes street 2.
- Truly international environment.
- Base salary – 1800 eur gross monthly (with annual review afterwards).
- Annual Variable Salary, linked to fulfillment of KPIs.
- Professional development through global networking, sharing of experience and training programs.
- Benefit basket with insurances, lunch contributions, sport and recreation activities etc.
Since your application will be reviewed by an international recruitment team, please submit your CV and, if you'd like to emphasize your strengths there, your application letter in English.